Setup Guide

General Setup Guide (New Platform)

Instructions for setting up other phones, adapters, apps and PBX'es (from here on referred to as devices) on our new platform

Note that this guide is only if you have received a username starting with "user_" for our new platform! quoted values ​​("value") are entered without quotes. The labels may differ slightly. 

Preffered setup

This is the preffered setup for newest devices that support NAPTR and SRV DNS records. If your device does not support NAPTR DNS records, you can use the alternative setup.

  • Use NAPTR/SRV DNS/Auto Lookup: "Yes" (Not always selectable and will then usually be used as standard).
  • SIP Server/Host/SIP Proxy/Domain/Realm: "sXXXXX.sip.redspot.info" where "sXXXXX" is to be replaced with your subscrption id.
  • SIP Registrar Server: "sXXXXX.sip.redspot.info" where "sXXXXX" is to be replaced with your subscrption id.
  • SIP Outbound Proxy, Port, Protocol: Must all be blank / inactive.
  • SIP Userid: Your user id starting with "user_".
  • Authenticate ID / User: Your user id starting with "user_".
  • Authenticate Password: Your password supplied with your user id.

Alternative setup

Follow this guide if your device does NOT support NAPTR DNS records, but supports SRV DNS records like most devices.  Only very old devices might have problems - please contact us in that case.

  • Use SRV DNS/Auto Lookup: "Yes" (Not always selectable and will then usually be used as standard).
  • SIP Server/Host/Domain/Realm: "sXXXXX.sip.redspot.info" where "sXXXXX" is to be replaced with your subscrption id.
  • SIP Registrar Server: "sXXXXX.sip.redspot.info" where "sXXXXX" is to be replaced with your subscrption id.
  • Port, Protocol: Must all be blank / inactive.
  • SIP (Outbound) Proxy: "sip.eu.redspot.info".
  • SIP Userid: Your user id starting with "user_".
  • Authenticate ID / User: Your user id starting with "user_".
  • Authenticate Password: Your password supplied with your user id.

Additional settings

These settings might having to be set, but are often not necessary or already set correctly as standard. You should 

  • Name: Your name (only included with other IP phones and must not contain numbers or special characters etc.)
  • Use NAT / NAT keep alive: "No".
  • Use STUN: "No".
  • Local Port: "5070".
  • Silence suppression: No (Can also be specified as: Transmit Silence: Yes)

Firewall settings

It is generally not necessary to setup any firewall rules or port forwarding. In fact we strongly warn against doing so, since it severely can impact your service. If you absolutely have to set firewall rules, please contact us.

 

Please refer to your device's user guide.

Please note that Redspot only provides limited support for equipment we do not sell ourselves.

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