Frequently Asked Account Questions

Answers to frequently asked questions about invoices, credit notes, payments and reminders. Otherwise, please refer to our sale and subscription conditions.

Your Account

You can change your address, email, and other information under my account

Subscriptions

If your invoice contains calls, there will be a link at the bottom of it to the "call specifications" where you can see your calls and how they have been charged.

You can change your plane for free.

If you want to switch to a more expensive plan, you can switch from day to day.

If you want to switch to a cheaper plan, you can switch with 30 days' notice.

Contact us via email to change your plan. Remember to supply your telephone and customer numbers. The easiest thing is to reply to the last invoice email you received from us.

You must make a transfer that must include the following text:

I

[your name and address]

hereby transfer all rights and obligations regarding my phone no. [your phone number] to [the name and address of the other person].

Date: [Date]


__________________________ ____________________________
[Your name] [The other person's name]

 

You both have to sign, then scan or photograph the transfer and send it to us at [email protected]

Invoices

Please check your spam filter to see if it should have ended up there. You can usually avoid that messages are sorted as spam by adding our sender email address to your known sender list or address book.

You have access to your invoices and payments via My account and can continuously see what you owe us or we owe you.

Even if you have only called numbers that are free, we will send you an invoice of zero so that you can see the usual call distribution, see all your calls online and how much you save compared to your previous telecommunications company :-)

Our low prices are based on keeping costs down by e.g. to automate as much as possible. It is expensive in materials, postage as well as salaries to send out paper invoices. Therefore, invoices etc. are sent out exclusively electronically via e-mail and can not be sent out on paper - not even if you pay us.

A credit note is not a bill, but the opposite. A credit note is f.x. issued when crediting (offsetting) incorrect charges or after a terminations where excess subscription fee id credited.

An account statement is an overview of your account with us. I.e. typically a summary of what you owe us and is usually aired just before New Year. An account statement is not a reminder and you will not be charged for it.

If you have an active subscription

As long as you have an active subscription, the amount is not paid automatically but set-off against future invoices. However, you can have it paid out by entering your bank account number under "Account Settings" on "My Account" and then contact us by email with information about your customer number after which the amount will be transferred to your bank account within 30 days.

If you do not have an active subscription

A receivable can only be calculated up to one month after a possible subscription has expired.

You must enter your bank account number under "Account Settings" under "My account" after which the amount is automatically transferred to your bank account within 30 days from the statement of your receivable.

Please note that amounts below DKK 25 are not paid out.

Recurring Payments

We are working on automatic card payments and expect it to be ready July/August of 2022.

You can always prepay an amount and it will continuously appear from our invoice emails how much you still have credit or owe.

We do not support Direct Debit and Betalingsservice (PBS).